Personalized Challah Cover

100% cotton twill
• Durable double-layer fabric
• One-sided print with natural backing
• Fade-resistant design
• Hemmed edges for added durability
• Vintage-inspired look and feel
• Easy to clean and maintain

Creating your personalized item is a joyful process, and I aim to make it as swift and seamless as possible for you!

After you place your order, I'll typically reach out to you within 24 hours with any questions and a digital draft of your unique print. Your careful review and approval of this draft are a key step.

For US customers, shipping is free. Once you've given your approval, your beautifully personalized item is typically estimated to arrive within 6-11 business days.

International orders take longer and estimated shipping times and costs are shown at checkout depending on your country.

My Commitment to Your Personalized Creation & Return Policy

Your personalized piece is crafted just for you. My aim is always for your complete satisfaction with your custom piece.

Personalized Items: Draft Approval & Final Sale Policy

Before your personalized item is sent to production, you'll receive a detailed digital draft for your review. This is your special opportunity to look over everything carefully and request as many changes as you like until it's absolutely perfect.

Because each item is custom-made specifically for you based on your unique details and final approval, once you give your final approval for the draft and it moves into production, I am unable to offer refunds.

However, your peace of mind is incredibly important to me. In the rare event that your print arrives damaged, or if I've made an error in the text (which is highly unusual as I carefully proofread each piece!), I will, of course, provide a complimentary reprint to make it right for you.

Damages and Issues Upon Arrival

Please take a moment to carefully inspect your order as soon as it arrives. In the unlikely case that your item is received damaged, defective, or if you received the wrong item, please contact me immediately with clear photos. This will allow me to quickly evaluate the issue and ensure a prompt resolution for you.

Non-Refundable Services

Please note that fees for rush production, shipping costs, and customization fees (e.g., custom design fees) are non-refundable, unless the error directly originated on my end.

European Union Customers: Your Right of Withdrawal

For merchandise being shipped into the European Union, you have a specific right to cancel or return your order within 14 days of receipt, for any reason and without justification. This "cooling off period" applies even to personalized items under EU consumer law, and I fully respect this right.

Processing Your Refund (for EU Customers)

Once I confirm and approve your refund request for eligible European customers, your refund will be automatically processed and applied to your original payment method within 10 business days. Please remember that it can take some additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since I approved your refund and you still haven't received it, please don't hesitate to contact me directly at [leah@leahrichman.com].

EU Warranty: 2 Years

In compliance with the General Product Safety Regulation (GPSR), Oak inc. and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at 123 Main Street, Anytown, Country or Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.